Your website is in good hands.
A website is never built once and forgotten about. Your business grows, things change, and your website needs to keep up.
The day-to-day worry, off your shoulders.
A fixed monthly fee, quoted for your website.
Full detail of what the monthly service covers is on our pricing page.
We want to be there for the long term, making sure your website continues to look great, work properly and give your customers the information they need.
Whether it's updating your services, adding a new blog, fixing something that isn't working or asking for advice, we're here to help.
Our ongoing support package is designed to take the day-to-day worry of managing your website off your shoulders.
You can focus on running your business, knowing that we're keeping an eye on your website, making updates and helping it evolve alongside you.
What's included?
Tap any area to read what it covers.
Website maintenance and security
We keep your website's software and plugins updated, carry out regular health checks and look out for issues that could affect how it works.
Content updates
Changed your opening hours? Introduced a new service? Got some new photographs? We'll update your existing pages so your website continues to reflect your business.
Blog publishing and content polishing
Have something you'd like to share? Send us your draft and we'll help polish it, format it and publish it on your website. You don't need to worry about making every word perfect before sending it over.
Small design improvements
Sometimes a little adjustment makes a big difference. We can make minor changes to existing page layouts, images and design elements to keep everything looking its best.
Technical troubleshooting
If something isn't behaving as it should, we'll investigate and resolve issues within our control.
Website performance
We'll monitor your website's general health and performance, identifying issues and opportunities for improvement.
Customer experience
We think about the people using your website as much as how it looks. We'll help you keep important information easy to find, answer the questions your customers are asking and make it easier for them to get in touch.
Advice and guidance
Not sure whether something belongs on your website? Wondering how best to explain a new service? You've got us to bounce ideas off. We're happy to help you make decisions that are right for your business and your customers.
What's not included?
We want you to feel comfortable asking us for help, but some projects go beyond everyday website support.
The monthly package doesn't include:
- Complete website redesigns or major changes to the existing structure.
- Building substantial new pages, sections or functionality.
- Writing entirely new blogs or marketing content from scratch.
- Social media management, email marketing or paid advertising.
- Full ongoing SEO campaigns.
- Third-party hosting, domain fees, subscriptions or software licences, unless separately agreed.
- Major custom development, integrations or new e-commerce and booking systems.
- Extensive repairs or specialist work involving third-party systems.
If you need something outside your monthly support, ask.
We're always happy to discuss it, explain what's involved and provide a separate quote. We'll never carry out additional chargeable work without agreeing it with you first.
Our support covers reasonable ongoing maintenance and updates. It doesn't stretch to unlimited development or content creation.
When will you hear from us?
We know that when you have a question or need something changed, you don't want to be left wondering whether anyone has seen your message.
We aim to respond to all support requests within one working day, Monday to Friday.
Most straightforward updates can be completed within two to three working days, depending on what you've asked for and our current workload.
If something requires more time, we'll let you know what to expect.
If there's an urgent problem affecting your website's availability or essential functionality, we'll prioritise investigating it during working hours.
Didn't build your website with us? That's okay.
Although we love continuing to look after the websites we've created, we're also happy to consider supporting websites built by other designers or developers.
Before getting started, Jamie will carry out a technical review to understand how your website has been built and whether we're able to support it properly.
If anything needs fixing or bringing up to date before we take it on, we'll explain what we've found and provide a quote for any necessary work.
Once everything is in good shape and we've agreed to take it on, you'll receive the same personal service and ongoing support as our existing website clients.
We can only accept websites that we're confident we can maintain safely and reliably.
We built the relationship. We'd love to keep it.
For us, handing over a finished website doesn't have to mean saying goodbye.
By the time your website goes live, we'll have spent time getting to know you, your business, your customers and what you're trying to achieve.
We'd love to keep building on that.
As your business changes, we'll already understand where you've come from, what matters to you and how you want your business to be represented.
You won't have to explain everything from scratch every time you need an update.
Two familiar faces who care about your website and want to see your business do well.